Terms and conditions of the service

 General Conditions

This website is operated by procoinminer. Throughout the site, the terms “we”, “us” and “our” refer to procoinminer. procoinminer offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Limitation of liability

Unless otherwise required by law, in no event shall the owners of, or contributors to, the website be liable for any damages of any kind, including, but not limited to, loss of use, loss of profits, or loss of data arising out of or in any way connected with the use of the Website.

Modifications to the service and prices.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
 
Arbitration

The user of the Website agrees to arbitrate any dispute arising from or in connection with the Website or this disclaimer, except for disputes related to copyrights, logos, trademarks, trade names, trade secrets or patents.  

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
  3. Have the right to block access to the site or block specific users from viewing our site.
  4. Refuse a refund of any product or service shipped or ordered on behalf of a client as the same arrangement is in place with our suppliers. procoinminer does not offer refunds, only warranty repairs/swap outs on faulty parts.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Accuracy of Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Order processing

Order processing will not begin until we have received a confirmed order and full payment. 

procoinminer reserves the right to change pricing at any time without prior notice.

Due to the volatility of cryptocurrency prices orders are valid only for a certain period.

Due to the high demand of ASIC miners please provide payment proof within 24hours of your order being placed. If we do not receive payment confirmation your order may no longer be valid. Please provide payment proof to: sales@procoinminer.ca

Payment Options and Pricing

Payment can be made by bank deposit/wire transfer or cryptocurrency. We cannot dispatch any products until the funds have received.

procoinminer  reserves the right to change pricing at any time without prior notice.

Due to the volatility of cryptocurrency prices orders are valid only for a certain period.

Due to the high demand of ASIC miners please provide payment proof within 12 hours of your order being placed. procoinminer can only reserve a unit for a client once payment has been received, not when an order is placed online.

Once an order has been placed, please provide payment proof to: sales@procoinminer.ca

Direct Deposit

You may pay for your products through a direct deposit. You’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to us on sales@procoinminer.ca to ensure your payment is confirmed and order shipped as quickly as possible.

 

 

Cryptocurrency payment:

Payments are accepted through reliable payment gateways Coinbase Commerce. We accept payment by either Bitcoin, Bitcoin Cash, DAI, Litecoin, Ethereum and USDC. Please note Coinbase Commerce supports payments only through the ERC-20 network for USDC, DODGE and Ethereum. Sending and receiving unsupported assets through Wallet can cause you to lose them.

 

Shipping Policy

It typically takes two to three business days to process and ship your order. 

Upgraded shipping services are available at an additional cost.

Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.

Depending upon your shipping address and product availability, your order may arrive in multiple shipments or be sent direct from our shipping facilities in the United States,Canada, China, Hong Kong, and Singapore. Any shipping or delivery dates provided will be estimates only, we are not responsible for any delay from the manufacturer and production of the machines.

When you receive your shipment, please inspect all packages for items such as power supplies, manuals, and cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you’ll need it for a return shipment. Any damage during shipment must be handled by the customer with the carrier directly. Carrier may request to inspect the item upon receipt of a claim.

 All International orders, sold and delivered by procoinminer are exclusive of value added tax. We are not liable for any duties or taxes or fees that may be incurred by the customer. It is customers responsibility to know the local duties and tax laws and handle any customs issues that may arise. procoinminer shall not be liable for any cost of damage or expense as a result of error from calculating taxes and duties pertaining to your order. 

 
 

Undelivered packages

Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. If you refuse delivery of the product, you will be liable for the cost of resending the parcel as well as storage fees.

Please be noted that upon delivery of the products to the carrier, it shall be deemed completion of our delivery, and the title and the risks of damage and loss of the products shall be transferred to you. This includes possible shipping fees and Chinese import tax. We do not accept any refund requests in case of failure of customs clearance.

Antminer Repair Disclaimer

procoinminer is not liable or responsible for any decision taken by any of our product’s manufacturers to scrap or refuse repairs on a miner or its components. You the client acknowledge that you fully understand the risks associated with this repair process and that procoinminer is 100% indemnified and cannot be liable for any loss or damage caused by any means whatsoever during the shipping or repair process.

The turnaround time is dictated by each miners manufacturer and not procoinminer. We will communicate with you regarding the process.

The Costs associated with this transaction covers the following:

  • Courier costs from the manufacturer to you the purchaser.
  • Technical Report and analysis by a procoinminer Technician before sending the miner.
  • Transaction Fees Charged by I-Pay and/or Virtual Card Services.
  • SARS Repair & Return Directive
  • Repair Ticket Process and follow-ups.
  • Administration costs of the entire process.
  • Testing of the returned machine with a Technical Report.
  • Return of Miner to Customer 

NB. If a miner has been repaired and returned by any manufacturer to procoinminer or yourself and it was damaged during transit, we cannot be held liable and we will endeavor to pursue a remedy with the manufacturer, but the client may need to pay associated costs again of returning the miner for the second time. This is a risk and please ensure you understand this risk before concluding this transaction.

All repairs done if not paid for, will result in the items being discarded. procoinminer pays on your behalf and you do not pay for the repairs, procoinminer reserves the right to sell the entire unit to recover costs and procoinminer will not be held liable for damage or loss.

For all returns customers should make use of a courier service that offers:

  1. Shipment tracking and.
  2. ensures your package for safe return and declare the full value of the shipment, failing which loss or damage will be for your account.

 

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall procoinminer, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

MINING SAFETY DO’s and DONT’s

Do’s to follow:

1. Inspect the the miner for aesthetic damage or loose heat sinks. If you noticed a damage or defect, or found loose heat sinks, contact us immediately.

2. Install the miner in a dust-free environment with unobstructed air circulation. 

3. Wear discharge static electricity or wear anti-static PPE during installation or maintenance of the miner.

4. Unplug the miner when installing or maintaining it. Otherwise, the control board will be damaged.

5. Use a power source that can offer a power output of 20% more than the miner’s power requirement. When the actual output of the power source does not meet the power requirement of miners, the hash rate will be low. 

6. Connect the positive ports and negative ports of D/C power 6-pin connectors of the PSU to the miner’s control board and hash boards correctly. 

 

7. Use one PSU for one miner. The miner can receive power from different PSUs, but each hash board can only receive from just one PSU.

The 6-pin power connectors are interchangeable, so the sequence doesn’t matter when connecting the connectors to the miner.

8. Power the hash boards first, then power the control board. If you are powering one miner with only one PSU, you can power it on immediately after connecting the hash boards and control board.

9. Make sure that miner is grounded/earthed properly.

10. Install lightning protection; otherwise, all equipment may be damaged if struck by lightning.

11. Antminers can only be connected via Ethernet cable and do not support WiFi connection.

12. In case of internet connection or network failure, if it could be resumed in 15 minutes, the miners do not need to be unplugged and rebooted. 

If the failure could not be fixed in a short amount of time, power off the miner. Unstable internet connection will cause the miner to crash.

  • Different routers have different settings, consult your router provider to know how many miners can be connected to your router.
  • An internet speed of 1 Mbps can support up to 150 miners.

13. A miner uses an estimated 500 MB of internet connection per month, prepare enough amount of data usage if you are using a data card.

14. Use the supported browsers: Google Chrome and Firefox.

15. Clean and dust the miner periodically. When the air way in front of the heat sinks is blocked, the miner will be affected.

 

7 Don’ts to follow:

IMPORTANT: Do not use multiple PSUs to power one hash board.

1. Do not use the miner in an enclosed or confined place. Any items blocking the air flow of the miner is prohibited.

2. Do not use place the miner in an environment where there is high condensation or high level of salt content and humidity in the air.

  • The recommended humidity is below 65%. Coastal places are subject to large salinity in the air, which can easily damage the hash board.

3. Do not use the miner at extreme temperatures. It is recommended that the working environment temperature be 5 to 35 degrees Celsius

At low ambient temperature, the hash rate will be low. At high temperature for a long time, the miner will malfunction. 

4. Do not use water curtain (for cooling) in a situation where a large amount of dust is accumulated, water vapor will adhere to the dust accumulation area and corrode the hash boards. 

5. Use of PoE function switches or routers are not allowed because the control board will be burnt.

6. Do not use touch the connectors of the control boards and fan as they are directly connected to the IC pins. Touching these connectors in the absence of electrostatic discharge will spoil IC which makes the miner malfunction. 

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